Excellent Customer Service – Have You Got it Covered?

Having just returned from a trip to California I’m inspired to write about customer service.Β  Not that we encountered the very best at every turn, yes it was mostly very good but my TripAdvisor reviews did include the odd horror.

The Italian Job – Stealing Time for Rest and Relaxation

It’s been quite a year, busy with plenty of work, close encounter with reality TV, first appearance on Radio 4, 20 year wedding anniversary, surgery and first child in University.Β Β  Blink and 2013 seems to be almost over so time